Refund policy

Return & Refund Policy

All sales are final. Because our products are fulfilled specifically for each order, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer preference.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.

If your claim is approved, we will provide an appropriate resolution, which may include a replacement or refund. Customers may or may not be required to return an item unless specifically instructed by us.

Order changes and cancellations

Because orders may enter production or fulfillment shortly after being placed, we cannot guarantee cancellations or changes once an order has been submitted. Please contact us as soon as possible if you notice an error with your order.

Refunds

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after a refund is processed for it to appear, depending on your bank or payment provider.

Contact us

If you experience an issue with your order, please contact us through the Contact Us page on our website within 7 days of delivery. Please include your order number and details about the issue. We may request photos of the item and packaging when applicable.